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ROKA SHIPS DIRECTLY FROM EUROPE!

Exchanges & Returns

100% Satisfaction Guarantee - 30 Day Exchanges & Returns

Exchange or return most items* you've purchased within 30 days of receipt for an exchange or refund (excluding shipping).

*All sales on customized gear are final.
*Exchanges or store credit only (no refunds) on certain discounted items as indicated on product pages.

Contact Us to Start an Exchange or Return

Requirements by Product Category

Eyewear

Goggles, Wetsuits, Swimskins & SIM Shorts

RETURN INSTRUCTIONS

  1. Ensure the items that you wish to return meet the requirements listed directly above based on your product(s).

  2. Begin the exchange/return process by clicking "Start an Exchange or Return" above and completing the submission.

  3. Fill out the "returns" section of the packing slip that came in the original packaging. Place merchandise and completed return form back in original packaging and place return label supplied over the original shipping label.

  4. For the UK – Use the Royal Mail Tracked 48 Returns label and take the package to any Post Office branch. Obtain a receipt from the counter staff when you drop off your package and retain. If you choose not to use the enclosed return label, please return the products at your own cost, using a trackable shipping method to the address below. Please keep your tracking number in case the package is lost in transit.

  5. For the rest of Europe - Please return the products at your own cost, using a trackable shipping method to the address below.

    ROKA Returns
    Ingram Micro Services
    71 Bilton Way
    Enfield, UK EN3 7EP
PLEASE NOTE:
  • ROKA reserves the right to refuse any excessive and/or bad faith return.

HELPFUL TIPS

  • When packing your return, please: (1) Ensure products are clean and dry, both inside and out and (2) Fold products carefully to avoid unnecessary creasing or wrinkles.
  • Refunds typically take 12 - 15 business days to process from the day they are shipped back to our warehouse.  If you need a refund processed more quickly, please call or email us and we'll do our best to accommodate.
  • You will receive an email once your refund is processed.  
  • If you have questions or concerns anytime, contact us at support@roka.com or 1-877-985-7652.

PLEASE DO NOT:

  • Attempt to make a return in person.

WE CANNOT ACCEPT A RETURN IF:

  • A returned product does not meet ROKA's return requirements.
  • A return is received at the wrong address.
  • A return request is made to ROKA more than 30 days from the date you received your item without special approval.
  • The item is damaged or permanently altered in any way.
  • The item is still damp or sandy.
  • The item has been written on or shows other signs of damage.
  • Personal care items such as ear plugs, anti-chafe lubricants, and wetsuit shampoo are opened/used.

Other Links

ROKA

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