Return any item you've purchased within 30 days of receiving for a full refund or exchange (excluding shipping).
Eyewear must be in new, unused condition with the original packaging.
Goggles, Wetsuits, Swimskins & SIM Shorts
These items may be tried on and tested in the water!
Return any ROKA wetsuit, swimskin, SIM short, or goggles you've purchased within 30 days of receiving the item for a full refund or exchange (excluding shipping).
We recommend trying on your items quickly after receiving them to ensure size and fit are correct. 30 days can pass quickly with holidays, work, travel, etc! So verify your size as soon as you can.
Notes about sizing:
MAVERICK WETSUITS and SIM Shorts tend to feel tighter on land than when you are in the water. Some people say the difference is about one half size. So if you get your suit on and it's a little tight outside of the water, you can be assured it will loosen up and stretch once you get wet.
VIPER SWIMSKINS are intended to give the most compressive fit possible without restricting breathing or range of motion. The tightness of the fit may be surprising on land, but it should "make sense" once you get in the water and start going through your range of motion while swimming. Note that you should find a swimskin to be significantly tighter than a wetsuit, swimsuit, or tri suit. You should not be able to zip the swimskin up without help; if you are able to do so, then you should consider sizing down.
Pool Swimwear & Equipment; Headwear; Cycling, Run, and Triathlon Apparel
Return any item you've purchased within 30 days of receipt for a full refund or exchange (excluding shipping).
Note: these items must be returned in new, unworn condition. Swim and triathlon apparel products in this category may NOT be tested in the water. All tags and labels must be attached.
*All returns are facilitated via Borderfree.
Ensure items you wish to return meet our return requirements listed above.
Contact our Customer Experience team at email@example.com, or call 1-877-985-7652 to request a return authorization. Please have your order number handy.
Once ROKA approves your return, Borderfree will send you an email which includes further instructions, a return shipping label, and customs documents.
When your return package arrives at Borderfree, the merchandise will be inspected and a refund will be issued within 5 - 10 business days.
To exchange an item, please follow the returns process and place a new order on www.roka.com for the product you want. You can place this order at anytime and do not need to wait for the return to be received!
ROKA reserves the right to refuse any excessive or bad faith return.
When packing your return, please: (1) Ensure products are clean and dry, both inside and out and (2) Fold products carefully to avoid unnecessary creasing or wrinkles.
You will receive an email confirming your refund was processed.
If you have questions about a return BEFORE it gets shipped back, please contact us at firstname.lastname@example.org or 1-877-985-7652.
For general questions about Borderfree, please see here.
PLEASE DO NOT:
Return without a return authorization.
Send returns to our U.S. office address.
WE CANNOT ACCEPT A RETURN IF:
The product does not meet ROKA's return requirements.
A return request is made to ROKA more than 30 days after receiving the item.
The item is damaged or permanently altered.
The item is wet, damp, sandy, or dirty.
The item has been written on, or shows other signs of damage.
Personal care items such as ear plugs, anti-chafe lubricants, and wetsuit shampoo are opened or used.
If you need help or have questions about a return, please contact us.
If you have a warranty issue, please see our warranty page, here.